Terms of service

This website is operated by Khyaal, a handcrafted perfumery house born in Dubai and now operating in the UK. The terms “we,” “us,” and “our” refer to KH’YAAL. By accessing our site, making a purchase, or attending pop-up events where we sell our products, you agree to be bound by these Terms of Service (“Terms”), which govern your use of our online store and any in-person sales at events. Please read carefully. If you do not agree to these Terms, you may not access or use our services. Our online store is hosted on Shopify Inc., which provides a secure e-commerce platform. All payments, account storage, and transaction processing are subject to Shopify’s Terms and Security standards.

1. Age and Eligibility

You must be at least the age of majority in your jurisdiction to use this site or have obtained consent from a legal guardian. By using our services, you confirm you have the legal capacity to form binding contracts. You may not use our products or services for illegal purposes or violate any UK law, including intellectual property laws. Any minor dependents using our site must do so under your supervision.

2. Ordering and Product Availability

Our products are primarily sold online. From time to time, products may also be sold in person at pop-up events (“sold in person”). Product availability is subject to change without notice, and we may limit quantities per customer, household, or order. Some products may be available exclusively online or exclusively at events. Product images and descriptions are provided for reference only; we cannot guarantee color, size, or scent will exactly match your device display or personal perception. Khyaal reserves the right to modify, discontinue, or withdraw products or services at any time without liability.

3. Pricing, Payment, and Security

All prices are listed in GBP and may be updated at any time without notice. Payments are processed via Shopify’s secure platform. We do not store credit card information directly; all payment details are encrypted using Payment Card Industry Data Security Standard (PCI-DSS) and AES-256 encryption. Direct payment gateways comply with PCI standards, ensuring secure handling of your financial data. You authorize Khyaal to charge your chosen payment method for all purchases, including applicable taxes, shipping fees, and other charges. We reserve the right to cancel orders or refuse service in cases of suspected fraud, unauthorized activity, or incorrect billing information. You agree to provide accurate and current billing information. We may contact you to verify details or resolve issues.

4. Account Information and Security

You are responsible for maintaining the confidentiality of your account login and password. You must notify us immediately if you suspect unauthorized use of your account. Khyaal is not responsible for any losses caused by unauthorized access resulting from your failure to keep account credentials secure. You agree to keep all account information, including email and payment details, current and accurate to ensure successful order processing.

5. Digital Content and Online Materials

We may offer digital content such as downloadable guides, scent profiles, or virtual experiences. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If digital content is faulty or does not meet these standards, you may request a repair, replacement, or refund. Once you access digital content online, your statutory right to cancel may be limited. You may not copy, distribute, or commercially exploit digital content without written permission from Khyaal.

6. Delivery and Pop-Up Sales

Online orders will be delivered according to our shipping policy. You are responsible for providing accurate delivery information. Products sold in person at pop-up events are subject to availability and event-specific terms. Khyaal is not responsible for delays caused by carriers, events, or third-party logistics. Risk of loss passes to you upon delivery, whether shipped to you or handed over at an event.

7. Optional Tools and Third-Party Services

We may provide access to third-party tools or services. These are provided “as-is” and we make no representations or warranties regarding their reliability. Third-party providers may collect personal data; their privacy policies and terms apply to their services. Any interactions with third-party tools are at your own risk. You agree that Khyaal will not be liable for any loss or damage arising from your use of third-party services.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for content, accuracy, or privacy practices of these third-party websites. Engagement with linked websites is at your own risk, and any complaints should be directed to the third-party provider.

9. User Comments, Feedback, and Submissions

You may submit comments, ideas, or suggestions voluntarily. You grant Khyaal a worldwide, royalty-free license to use, reproduce, and distribute such submissions. Submissions must not violate third-party rights, contain malicious code, or include unlawful, offensive, or obscene content. Khyaal is not responsible for the accuracy of submissions or any consequences from their use.

10. Accuracy of Information

Khyaal makes reasonable efforts to provide accurate product descriptions, pricing, promotions, and availability. Errors, omissions, or inaccuracies may occur; we reserve the right to correct or update any content without prior notice. Historical content is provided for reference only and may not reflect current offerings.

11. Prohibited Uses

You may not use our services or products to violate any UK or international laws, infringe intellectual property or third-party rights, harass or discriminate against others, transmit viruses or harmful code, collect personal data unlawfully, spam, phish, scrape, hack, circumvent security features, or engage in obscene or immoral conduct. Khyaal reserves the right to terminate your access for violations.

12. Warranties and Limitation of Liability

Services and products are provided “as-is,” except as required by UK law. Khyaal is not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or any interruption of service. Maximum liability is limited to the total price paid for the product or service purchased. We do not guarantee uninterrupted service; website availability may be affected by maintenance, outages, or third-party failures.

13. Indemnification

You agree to indemnify and hold harmless Khyaal, its officers, directors, employees, affiliates, and agents from any claims, losses, or damages arising from breach of these Terms, violation of UK laws, misuse of products or services, or third-party rights violations.

14. Severability

If any provision is deemed unenforceable under UK law, the remaining provisions remain valid.

15. Termination

We may terminate your access for violations or suspected breaches of these Terms. You remain liable for obligations incurred prior to termination. Termination does not limit other remedies available under law.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance of any changes.

18. Contact Information

For questions regarding these Terms, please contact info@alkhyaal.com.