Availability – Shipping is currently available only for UK mainland delivery.

Delivery Charges

• Free Standard Delivery for orders over £59
  
• £2.85 Standard Delivery for orders under £59
  
• £3.55 Express Delivery for orders under £59
  

Processing & Dispatch – Orders are processed and dispatched as soon as possible after confirmation. A shipping notification will be sent once your order has shipped and may include tracking information if available. Delivery times may vary depending on your location, carrier availability, and unforeseen circumstances.

Customer Responsibilities – Please provide accurate delivery information. Risk of loss or damage passes to you upon delivery, whether shipped to your address or handed over at a pop-up event.

Returns & Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be unused, with tags, and in its original packaging. You’ll also need proof of purchase.

To initiate a return, please contact us at info@alkhyaal.com. If your return is accepted, we will provide instructions on how and where to send your item. Items returned without prior authorization may not be accepted.

You are responsible for the cost of return shipping. We recommend using a trackable service or purchasing shipping insurance, as we cannot guarantee receipt of returned items. Delivery times for exchanged products may vary depending on location.

Pop-Up Event Sales – Products sold in person at pop-up events are subject to availability and may have separate event-specific terms. Risk passes to you when items are handed over at the event.

Support – For any shipping, delivery, or tracking issues, contact info@alkhyaal.com. While we will do our best to help resolve problems, KHYAAL cannot assume liability for delays outside our control.